Refund policy
Return and refund policy
All sales are final
All sales are final. Refunds are not granted once a serial key has been issued or a download has been initiated, except under the technical exception below or where required by applicable law.
Before purchasing, review the product description, supported operating systems, plugin formats, and host requirements. Contact us if you have a compatibility or product question before placing your order.
Digital products
SONOSHRINE sells digital audio software. No physical item is shipped or returned. Please do not mail anything to our business address.
Technical support and order issues
If you have trouble accessing, downloading, installing, or activating your purchase, contact support@sonoshrine.com or use our contact form (https://sonoshrine.studio/pages/contact). Include your order number, the email address used at checkout, and a description of the issue. For technical help, include your operating system, DAW, and plugin version. Please do not send passwords, full serial keys, or payment-card details.
Refunds for unresolved technical problems
A manual refund is available for a confirmed technical problem that prevents use of the purchased product on a system meeting its published requirements and that our support team cannot resolve within a reasonable timeframe. Examples include:
- The plugin repeatedly crashes your DAW.
- The product cannot authenticate because of an error in SONOSHRINE's authentication servers or systems.
- The supplied download cannot be extracted or installed because of a problem with our files or delivery system.
Contact support so we can investigate. We may ask for the steps needed to reproduce the issue, relevant error messages or logs, and reasonable troubleshooting steps. Do not send passwords, full serial keys, or payment-card details.
If our review confirms that the issue is caused by SONOSHRINE's product or delivery/authentication systems and we cannot resolve it within a reasonable timeframe, we will issue a manual refund for the affected product. This exception remains available after a serial key has been issued or a download has been initiated.
Approved refunds are returned to the original payment method. Your bank or payment provider determines when the funds appear in your account. This review process does not limit remedies or deadlines required by applicable law.
Your statutory rights
Nothing in this policy excludes or limits rights or remedies that cannot be excluded under applicable law, including any right to a refund, repair, replacement, or cancellation for a product that is faulty, not supplied, or not as described. Where the law requires a refund or another remedy, we will provide it.
Earlier purchases
This policy applies to purchases made after it is published. Purchases made before publication remain subject to the refund terms that applied when the order was placed.
Contact
SONOSHRINE
14 NE 1st Avenue
Suite 1403 PMB 1072
Miami, FL 33132
United States
Email: support@sonoshrine.com
Phone: (786) 505-0288